Terms and Conditions

Safer Driving UK Ltd
Trading as My Intensive Course

Company Number: 16139532

Registered Office:
The New Plaza
14 Talbot Road
Port Talbot
SA13 1RF

ABOUT US

1.1 Safer Driving UK Ltd ("the Company", "we", "us", "our"), trading as My Intensive Course, provides intensive, semi-intensive and bespoke driving courses throughout the United Kingdom.

1.2 The Company acts as a booking, administration and course coordination service connecting customers with independent Approved Driving Instructors ("ADIs").

1.3 All driving instructors operate as self-employed contractors and are responsible for their own taxation, insurance, regulatory compliance and business affairs.

1.4 The Company is not the employer of any instructor and does not directly provide driving tuition.

2. DEFINITIONS

Customer means the individual purchasing or attending a course.

Instructor means the independent Approved Driving Instructor assigned to provide tuition.

Deposit means the booking and administration fee payable at the time of booking.

Balance Payment means the tuition fee payable to the instructor.

Course Schedule means the agreed timetable of tuition hours.

DVSA means the Driver and Vehicle Standards Agency.

3. COURSE BOOKINGS

3.1 All bookings are subject to availability.

3.2 Any advertised start dates, waiting times or course timelines are estimates only and do not form part of the contract.

3.3 The Company does not guarantee:

• Specific course start dates
• Specific instructor availability
• Specific driving test dates
• Completion dates
• Driving test availability within any particular timeframe

3.4 A booking shall not be confirmed until a deposit has been received.

3.5 Customers are responsible for ensuring that all information supplied during booking is complete, accurate and up to date.

4. COURSE SUITABILITY & CUSTOMER ASSESSMENT

4.1 Course recommendations are based solely upon information supplied by the customer or their representative.

4.2 The Company accepts no responsibility for unsuitable course recommendations arising from inaccurate, incomplete or misleading information.

4.3 All instructors support the DVSA Ready to Pass campaign.

4.4 Instructors are under no obligation to present a learner for test where, in their professional opinion, the learner has not achieved a safe and competent driving standard.

4.5 Where a practical test must be rearranged because a learner is not test-ready and less than ten (10) working days' notice remains before the test date, the learner shall be responsible for any replacement DVSA test fees.

5. PAYMENT TERMS

5.1 Deposit, Administration Fees and Commencement of Services

5.1.1 The deposit paid at the time of booking is a booking and administration fee and is separate from the instructor's tuition fee.

5.1.2 Upon receipt of the deposit, the Company immediately begins providing services to the customer. Such services may include:

(a) processing the booking;

(b) assessing course requirements;

(d) course planning and scheduling;

(e) administration and customer support;

(f) management of theory test arrangements where applicable;

(g) provision of online learning resources where applicable;

(h) driving test sourcing assistance where applicable;

(i) appointment monitoring and notification services; and

(j) other preparatory and administrative activities necessary to facilitate the course.

5.1.3 The customer acknowledges that these services begin shortly after booking and that the deposit represents payment for services provided by the Company and not solely for future driving tuition.

5.1.4 The deposit does not constitute payment for a driving test, guarantee a driving test appointment, guarantee a specific instructor, guarantee a specific course start date, or guarantee a driving test within any specified timeframe.

5.1.5 Except where required by law or where the Company is unable to provide the contracted services due to reasons wholly within its control, the deposit shall remain non-refundable.

5.1.6 The customer acknowledges that the value of the deposit is earned through the provision of administrative and booking services and is not dependent upon completion of the course or passing a driving test.

5.2 Balance Payment

5.2.1 The balance payment represents the instructor's tuition fee.

5.2.2 The balance payment must be paid by the deadline provided at booking.

5.2.3 Failure to pay the balance payment by the required date may result in course postponement, suspension or cancellation.

5.2.4 No refund of the deposit shall be issued due to late payment of the balance.

5.3 Instalment Plans

5.3.1 Where a credit-free instalment plan is used, tuition may only be delivered up to the value of prepaid hours.

5.3.2 Customers shall not receive instruction beyond the value of payments already received.

6. BALANCE PAYMENT HOLDING & RELEASE

6.1 Balance payments shall be held until a Course Schedule has been agreed.

6.2 Prior to confirmation of the Course Schedule, the balance payment remains refundable upon written request.

6.3 Once a Course Schedule has been agreed and confirmed, funds may be released to the instructor.

6.4 Following release of funds, any dispute concerning lesson delivery, attendance, completion of hours, tuition quality or instructor conduct shall be a matter between the instructor and customer unless otherwise required by law.

6.5 The Company may investigate disputes where signed Progress Cards or Digital End-of-Lesson records are available.

7. THEORY TESTS

7.1 Where included, the Company shall arrange theory tests using information supplied by the customer.

7.2 Customers authorise the use of personal details and driving licence information for theory test booking purposes.

7.3 Theory Test Pass Promise

Where applicable, eligibility requires completion of all prescribed learning materials and achievement of:

Multiple Choice:
100% Mastery and 95% Average Score

Hazard Perception:
100% Mastery and 80% Average Score

Failure to meet these criteria invalidates the pass promise.

8. DRIVING TEST BOOKINGS

8.1 Driving tests are booked strictly subject to DVSA availability.

8.2 The Company does not guarantee the availability of any driving test appointment within a particular timeframe.

8.3 Customers authorise the Company to use licence information for the purpose of managing driving test bookings.

8.4 DVSA Notice Requirements

The DVSA requires ten (10) clear working days' notice to cancel or move a driving test appointment.

Failure to provide sufficient notice may result in loss of the DVSA test fee.

8.5 Test Readiness

An instructor may refuse to provide a tuition vehicle for a practical driving test if, in their professional opinion, the learner is not test-ready.

8.6 Prohibited Activities

Customers must not:

• Use third-party driving test cancellation applications
• Use third-party test booking services
• Restrict the Company's access to manage bookings
• Interfere with driving test management

Such actions may invalidate associated services and refund eligibility.

9. REFUNDS, CANCELLATIONS AND PAYMENT DISPUTES

9.1 General Principles

9.1.1 Any request for a refund shall be assessed strictly in accordance with these Terms and Conditions.

9.1.2 Refund eligibility shall be determined by reference to the services purchased, the services provided, and the contractual obligations of the parties.

9.1.3 No refund shall become due solely because a customer no longer wishes to proceed with a booking, experiences a change in personal circumstances, is dissatisfied with DVSA waiting times, or is unable to secure a preferred test date.

9.2 Circumstances Where Refunds May Be Available

Subject to these Terms, the Company may approve a refund where:

(a) the Company fails to allocate a driving instructor within four (4) weeks of booking;

(b) the Company fails to provide access to included theory learning resources within forty-eight (48) business hours;

(d) the Company is otherwise unable to provide a material element of the contracted service for reasons entirely within the Company's control.

9.3 Circumstances Where Refunds Will Not Be Available

Unless otherwise required by law, refunds shall not be available where:

(a) the customer withdraws from the course after booking;

(b) the customer fails to make required payments;

(d) delays arise due to DVSA availability, instructor shortages, weather conditions, government policy changes or circumstances beyond the Company's reasonable control;

(e) the customer moves, cancels or interferes with a theory or practical driving test booking;

(f) the customer uses third-party cancellation or booking services;

(g) the customer is assessed as not test-ready by the instructor.

9.4 Customer Cancellations

Intensive Courses:
Cancelled hours are forfeited and non-recoverable.

Semi-Intensive Courses:
A minimum of forty-eight (48) hours written notice must be provided to cancel or rearrange lessons.

Failure to provide sufficient notice shall result in forfeiture of lesson time.

9.5 Payment Disputes and Chargebacks

9.5.1 Customers agree to contact the Company and provide a reasonable opportunity to investigate and resolve any concern before initiating a chargeback, card dispute, bank reversal or similar payment recovery procedure.

9.5.2 The customer acknowledges that chargeback procedures are intended to address unauthorised or fraudulent transactions and are not intended as an alternative refund mechanism where services have been purchased, reserved, allocated, provided or made available.

9.5.3 Where a chargeback is initiated in relation to an authorised payment and services have been provided, reserved, allocated or made available, the Company reserves the right to fully dispute the chargeback.

9.5.4 The Company may provide evidence including booking confirmations, payment records, call recordings, website acceptance logs, communications, schedules and system records to banks, payment processors, courts, regulators or law enforcement agencies.

9.5.5 The Company reserves the right to recover all losses reasonably incurred as a result of an unsuccessful or improper payment dispute, including chargeback fees, court fees, debt recovery costs and administrative expenses where legally recoverable.

10. COOLING-OFF RIGHTS

10.1 Consumers have a statutory right to cancel within fourteen (14) days of booking under the Consumer Contracts Regulations 2013.

10.2 By making a booking, the customer expressly requests that the Company begins providing services immediately.

10.3 The customer acknowledges that instructor sourcing, scheduling, administration, test arrangements, resource allocation and related services may commence before expiry of the fourteen-day cancellation period.

10.4 Where services have commenced at the customer's request, the Company reserves the right to make a reasonable deduction reflecting the value of services already supplied.

10.5 Acceptance of a course schedule, test booking or other course arrangements constitutes express consent for the Company to continue providing services immediately.

11. INSTRUCTOR & CUSTOMER RESPONSIBILITIES

11.1 Instructors shall maintain valid ADI qualifications and appropriate insurance.

11.2 Customers must:

• Hold a valid provisional driving licence
• Meet DVSA eyesight requirements
• Attend lessons punctually
• Bring required documentation
• Provide accurate information

12. COMPLAINTS & CUSTOMER CONDUCT

12.1 The Company operates a zero-tolerance policy towards abuse, harassment, threatening behaviour and violence.

12.2 Complaints relating to instructors must be raised as soon as reasonably possible.

12.3 Retrospective complaints may not be investigated.

12.4 Customers may be required to provide supporting evidence.

13. COURSE EXPIRY & POSTPONEMENT

13.1 Courses must be completed within six (6) months of instructor allocation.

13.2 Approved postponements extend this period by a further six (6) months.

13.3 Failure to complete within the permitted timeframe may result in:

• A £100 reactivation fee
• Additional tuition costs based upon current pricing

14. COURSE RECORDS & PROGRESS TRACKING

14.1 Customers must maintain either:

• A Progress & Timecard; or
• Digital End-of-Lesson (EOL) records.

14.2 Failure to maintain such records may limit the Company's ability to investigate disputes regarding lesson attendance or completed hours.

15. WEBSITE & INTELLECTUAL PROPERTY

15.1 All website content remains the intellectual property of the Company.

15.2 External links are provided for convenience only.

15.3 The Company accepts no responsibility for the content or operation of third-party websites.

16. CHANGES TO THESE TERMS

16.1 The Company reserves the right to amend these Terms and Conditions at any time.

16.2 Material changes affecting active customers will be communicated where reasonably practicable.

17. PAYMENT METHODS

The Company accepts payment by:

• Visa

• Mastercard

• American Express

• PayPal

• Bank Transfer

. Klarna (at checkout)

. Clearpay / Afterpay (at checkout)

. Payment plan (balance payments only)

18. GOVERNING LAW

18.1 These Terms and Conditions shall be governed by the laws of England and Wales.

18.2 Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.