Terms and Conditions | My Intensive Course

Terms & Conditions of Safer Driving UK Ltd.

Article 1. Introduction

Safer Driving UK Ltd., herein referred to as “The Company,” is a private limited entity registered (Company Number: 16139532) and operating in accordance with the laws of the United Kingdom. The Company specializes in providing comprehensive driving education services across the nation.

Trading Address:
Safer Driving UK LTD

The New Plaza
14 Talbot Road
Port Talbot, SA13 1RF

Registered Business Address:
The New Plaza
14 Talbot Road
Port Talbot, SA13 1RF

Operational Model: The Company coordinates a network of driving courses accessible throughout all major UK regions. These services are delivered by a cadre of independently contracted Approved Driving Instructors (ADIs).

Contractor Status of Instructors: Each instructor engaged by The Company operates as a self-employed contractor. This independent status signifies that each ADI is solely responsible for their financial matters, including but not limited to tax liabilities, insurance, and adherence to relevant self-employment regulations as stipulated by UK law.

Regulatory Compliance: The Company commits to upholding the highest standards of integrity and transparency in its operations. It adheres to all legal requirements pertinent to its business activities, including data protection laws and any mandates from official government departments.

Article 2: No Guarantees (Nature of the Non-Refundable Deposit)

The deposit, once paid, secures the enrolment of the pupil in the designated course. It is non-refundable except under specific conditions pre-defined by The Company. These conditions include instances where The Company fails to secure or provide any part of the course and its inclusive elements, such as a theory test (if purchased), a driving test, and a fully qualified course instructor. The deposit encompasses various charges, the details of which are explicitly outlined by The Company.

Absence of Assurance on Test and Course Dates: The Company does not assure or warrant the provision of driving tests on specific dates or at the conclusion of the intensive course. Further, The Company does not commit to initiating in-car sessions within any advertised “average start date” period.

Provisional Nature of Course Dates: All course start dates mentioned in The Company’s promotional or operational materials, including but not limited to the website calendar, are provisional and subject to confirmation. The Company shall not be liable for any inconveniences or costs incurred due to changes or delays in these provisional dates.

Article 3: Customer Vetting

Assessment of Pupil Competency: Safer Driving UK Ltd., herein referred to as “The Company,” exercises reasonable diligence in assessing the driving competency of prospective pupils to determine the most appropriate course duration. This assessment is based on information provided by the pupil or their legal guardian.

Limitation of Responsibility for Information Accuracy: The Company shall not be held liable for any misrepresentation, inaccuracies, or omissions in the information provided by the pupil which may impact the suitability or effectiveness of the assigned driving course. It is the responsibility of the pupil or their legal representative to furnish accurate and complete information regarding their driving experience and competency.

All course instructors are professionally qualified and government approved. They all work in partnership with the DVSA’s, “Ready to pass” campaign. It is never expected of your course instructor to take you for test if in their professional opinion you are not at a safe driving standard. If the driving test is missed due to the learner not being ready, the company in liaison with the course instructor or learner will endeavour to reschedule the driving test. However, if this decision is within the ten working days’ notice period the learner will be responsible for paying the additional £62 for a more suitable test date.

Disclaimer of Liability for Course Suitability: The Company disclaims any liability for the misalignment of course duration and the pupil’s actual skill level when such misalignment is attributable to erroneous or incomplete information provided by the pupil.

Article 4: Course Payments

Structure of Payment Obligations: Under the terms and conditions of Safer Driving UK Ltd., herein referred to as “The Company,” course payments are bifurcated into two distinct components: a non-refundable deposit and a balance payment. Alternatively, full payment may be executed through a finance option.

Nature of the Non-Refundable Deposit: The deposit, once paid, secures the enrolment of the pupil in the designated course. It is non-refundable except under specific conditions pre-defined by The Company. The deposit encompasses various charges, the details of which are explicitly outlined by The Company.

Safer Driving UK Ltd will issue a full refund if:

We fail to pair you with a course instructor within four (4) weeks of booking.
We fail to secure a theory test for you within forty eight (48) business hours
We fail to supply you with access to our online theory training system within forty eight (48) business hours. (Only if your booking includes a theory test).

Safer Driving UK Ltd will not issue a deposit or full refund if:

You or anyone acting on your behalf moves a driving test.
You or anyone acting on your behalf utilises the service of a cancellation app / provider.
You or anyone acting on your behalf cancels the driving test.
You or anyone acting on your behalf contacts the DVSA to change contact details relating to your driving test booking.
You or anyone acting on your behalf contacts the DVSA to lock your driving test prohibiting the company from managing the test booking.

Balance Payment and Finance Option: The balance payment, distinct from the deposit, is solicited subsequent to the confirmation of course scheduling and instructor assignment. In cases where the finance option is selected, the pupil enters into a separate agreement with the finance provider, subject to its own terms and conditions.

Late payment of course balance.

The full balance of the course must be paid by the deadline stated at the time of booking. Failure to pay the balance on time may result in the postponement of the course schedule. Any such delay is solely the responsibility of the individual enrolled in the course, or their legal guardian if applicable.

Further to this, no refund of the course deposit will be issued due to late payment or resulting delay. By booking with us, you acknowledge and accept these terms as part of our booking policy.

For customers opting to pay their course balance through our credit-free payment plan, course attendance is strictly capped to the total value of hours that have been prepaid at any given time. Learners may not proceed with training or course components beyond the prepaid value. This policy exists to ensure responsible financial management and protect individuals from accruing debt through unpaid instruction.

It is the responsibility of the enrolled individual or their legal guardian to monitor payment status and ensure timely instalments are made to avoid disruption to their learning schedule. Any delays or pauses in progression resulting from unpaid instalments do not qualify for deposit refunds or compensation.

Transparency of Payment Terms: The Company commits to providing clear and comprehensive breakdowns of all charges and fees within the deposit and balance payment, ensuring transparency and informed consent from the pupil or their legal guardian.

Article 5: Theory and Driving Tests

Safer Driving UK Ltd. coordinates with relevant testing authorities and provides necessary scheduling arrangements for the administration and management of theory and practical driving tests for its clientele. The Company does not govern the tests themselves as all tests are conducted by government agencies.

Rebooking and Cancellation Protocols: The Company establishes specific conditions under which theory and driving tests may be rebooked or cancelled. These conditions are designed to comply with the regulations of the testing authorities and to provide clarity and fairness to the pupils. The rebooking protocol requires 10 clear working days’ notice to move or cancel the tests, otherwise the fee is forfeited, and the responsible party (pupil or instructor) will be liable for the next payment.

Article 6: Course Start Dates and Duration

Confirmation of Start Dates: Safer Driving UK Ltd. engages in definitive scheduling practices to confirm the start dates of driving courses. This confirmation is made in collaboration with the assigned driving instructors to accommodate both the instructional capacity and the pupil’s availability.

Establishment of Course Duration: The duration of each driving course is established and agreed upon at the point of sale. This process ensures that both the pupil and the instructor have a mutual understanding and agreement on the length and scope of the driving course, providing a clear framework for the instructional period.

Article 7: Driving Instructor & Student Responsibilities

Instructor Qualifications and Independence: Driving instructors associated with Safer Driving UK Ltd. are required to maintain valid qualifications as per regulatory standards. As self-employed entities, they are bound by contractual obligations delineating their responsibilities in delivering driving instruction. These obligations include adherence to the company’s operational guidelines while maintaining their autonomy in financial and business decisions.

Student Responsibilities: Students engaging with the services of Safer Driving UK Ltd. are obligated to possess a valid provisional driving license. They are responsible for ensuring compliance with all prerequisites for participation in driving tests and courses, including, but not limited to, meeting vision requirements and carrying necessary documentation during tests.

Change of Instructor: Customers are not permitted to change their assigned instructor after the commencement of the course, except under the following conditions.

1. The assigned instructor is using a vehicle with the incorrect transmission type.
2. The instructor’s cancellations have significantly disrupted the smooth progression of the course.

Complaints about your instructor: Customers wishing to file a complaint about their course instructor must do so immediately upon the issue arising. Safer Driving UK Ltd will not investigate complaints submitted retrospectively. The customer is required to provide substantive evidence supporting the complaint. https://www.myintensivecourse.co.uk/contact-me/subit-a-complaint

Article 8: Refund & Cancellation Policy

Safer Driving UK Ltd. implements a stringent policy regarding deposits, where all deposits made by students for course enrolment are non-refundable unless the company fails to prepare any part of the course. This does not include delays beyond our control, such as delays and cancellations by external sources or bad weather affecting safety on course hours or test dates.

Conditions Governing Course Hours and Absences: The policy specifies conditions under which course hours are managed, including scenarios involving missed lessons by students and instances of instructor illness. The rules are detailed for different scenarios, such as intensive and semi-intensive courses, addressing rescheduling, missed hours, and responsibilities in case of cancellations by either the instructor or the pupil.

Cancellation of course hours by pupil:

Intensive driving course (consecutive days)

If you have a course schedule in place and cancel any pre booked in-car sessions the hours are lost and not recoverable.

Semi intensive driving course / custom hours course (not consecutive days)

You must provide at least 48 hours written notice to your course instructor to cancel or move any pre-booked tuition hours. Failure to do so will result in the hours being lost and not recoverable.

Detailed Terms for Course Adjustments: The policy further elaborates on the terms under which course adjustments can be made, ensuring clarity in the event of unforeseen changes or cancellations/delays such as DVSA moved tests, adverse weather affecting safety.

If you decide to withdraw from the course: If the customer decides to withdraw from the course after it has started, the deposit paid is entirely non-refundable. Refunds of any remaining balance are subject to the sole discretion of the course instructor.

Article 9: Behaviour and Complaints

Zero-Tolerance for Abuse: Safer Driving UK Ltd. upholds a strict zero-tolerance policy regarding any form of abuse, harassment, or violence directed towards its staff, instructors, or associates. This policy is rigorously enforced to maintain a safe and respectful environment for all parties involved.

Structured Complaints Resolution Process: The company has established a comprehensive complaints handling procedure, designed to address and resolve any grievances or disputes in a structured and efficient manner. This process ensures that complaints are treated seriously, investigated thoroughly, and resolved in accordance with the principles of fairness and transparency.

Article 10: Cooling-off Period

Safer Driving UK Ltd. (hereinafter referred to as “The Company”) recognizes the statutory rights of consumers to have a period for reflection and reconsideration of their contractual obligations. Accordingly, The Company offers a statutory cooling-off period of fourteen days from the time of contractual agreement or enrolment (hereinafter referred to as the “Cooling-off Period”), during which the consumer (hereinafter referred to as “the Client”) may rescind the contract without providing any justification and without incurring any penalty. The Client is entitled to a full reimbursement of any monies paid within this Cooling-off Period unless the client has accessed / accepted services included to prepare the intensive driving course as described below in article 10.1.

Article 10.1: Commencement of Services and Waiver of Cooling-Off Period

By signing and submitting the “Confirm Your Booking” form, the customer acknowledges and agrees that the Company will begin preparatory work on their intensive driving course within 24 hours of receipt. This includes, but is not limited to, scheduling course instructors, securing test dates, and allocating course resources.

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the statutory 14-day cooling-off period shall be deemed waived in full where the customer:

Accepts a proposed theory or practical driving test date; and/or
Confirms/Agrees a course schedule with the allocated driving instructor.

By taking either of the above actions, the customer provides express consent for the Company to begin providing services before the end of the cooling-off period and acknowledges that their right to cancel under the Regulations is forfeited.

Article 11: Payment Options

Safer Driving UK Ltd have a range of payment options. These are:

All major debit and credit cards. American Express, PayPal and Bank Transfer.

Article 12: Theory Test Procedures

Safer Driving UK Ltd. manages the booking of all theory tests unless the course does not require one or the client has pre-booked a theory test. By enrolling in a course that includes a theory test, the client consents to Safer Driving UK Ltd. using their personal details, including those on their provisional license, for booking purposes.

Theory Test Pass Promise: Clients enrolled in intensive courses have the option to add a pass promise for the theory test. To qualify for this pass promise, clients MUST complete the revision material provided and achieve scores of no less than 100% Mastery & 95% Average Score in the Multiple-Choice section and 100% Mastery & 80% Average Score in the Hazard Perception section.

Article 13: Driving Test Booking and Management

Safer Driving UK Ltd. books and manages all driving tests unless a client opts to use a pre-booked test through the public booking system. Our driving tests are booked via our licensed business booking service with the DVSA.

Clients should be aware of the strict 10 working day notice period required to move or cancel a driving test appointment. Specific terms outline the responsibilities of both the driving instructors and the clients in cases of missed appointments, test readiness, and test booking management. We emphasize that the driving tests offered are booked based on actual availability, and we commit to seeking cancellations if the initial test date is not suitable. By booking an intensive course, the client agrees to allow Safer Driving UK Ltd. to use their personal information and driving license details to book and manage the driving test on their behalf.

Article 14: Expiry and Postponement

All courses provided by Safer Driving UK Ltd must be completed within six months from the date of pairing with a course instructor. If a customer needs to take an extended leave from tuition, they must notify the office immediately to arrange a postponement. Upon postponement, the customer will have an additional six months from the postponement date to complete the course. Failure to complete the course within this period will necessitate a £100 reactivation fee to restart the course. In addition, the customer shall be liable to pay any increase of the balance payment fees arising from an increase in the advertised online prices during the postponement period.

Article 15: Website & External Web Links

Content and Intellectual Property: Safer Driving UK Ltd. ensures that all content displayed on its website is accurate, lawful, and reflective of the company’s ethos. The company asserts its intellectual property rights over the website’s content, including textual material, imagery, and design elements.

Management of External Links: The company’s website may contain links to external websites. Safer Driving UK Ltd. is not responsible for the content or privacy practices of these external sites. These links are provided for informational purposes only and do not constitute an endorsement.

Use of Images: Images used on the website, including those of past pupils or instructional scenarios, are displayed with necessary permissions. The company respects privacy rights and adheres to relevant data protection regulations in the use of such imagery.

Article 16: Changes to Terms & Conditions

Reservation of Rights for Amendments: Safer Driving UK Ltd. reserves the unilateral right to amend, modify, or update these Terms & Conditions at any time, at its sole discretion, without the obligation of prior public notification.

Notification Commitment to Active Customers: While public announcement of such amendments is not obligatory, the company commits to notifying all actively engaged customers of any significant changes to these Terms & Conditions in a timely and efficient manner, ensuring continued transparency and informed consent in its business relations.

Article 17: Platinum Fast Track Service

17.1 Introduction
The Platinum Fast Track Service is an optional premium offering designed to assist customers in sourcing a driving test appointment within 10 calendar days of completing their intensive driving course. This service is tailored to those seeking rapid progression toward obtaining their driving licence.

17.2 Service Parameters

The Platinum Fast Track Service does not guarantee a test booking within the specified timeframe.
The service involves proactive efforts by our team to identify and secure suitable driving test slots as they become available through DVSA systems or test centre cancellations.
Customers will be updated regularly regarding progress and any challenges encountered during the test sourcing process.

17.3 Fees and Refunds

A non-refundable service fee of £120 is payable upon enrollment in the Platinum Fast Track Service.
In the event that no driving test can be sourced within 10 days of course completion, the full £120 Platinum Fast Track fee will be refunded.
Refunds will be processed within 14 days of the conclusion of the 10-day period, provided the conditions for refund are met.

17.4 Eligibility Criteria

Customers must have fully completed their driving course and be test-ready, as assessed by their instructor.
Accurate and up-to-date driving licence and test centre preferences must be provided to enable effective test sourcing.

17.5 Limitations

The service does not include the actual DVSA test booking fee, which must be paid separately.
Factors outside our control, such as DVSA availability, instructor scheduling conflicts, and customer licence issues, may affect sourcing success.

17.6 Acceptance of Terms
By enrolling in the Platinum Fast Track Service, customers acknowledge that while every effort will be made to source a test within the specified timeframe, no guarantee can be offered. Customers accept the refund policy as outlined above.

Article 18: Tracking your course hours and progress.

18.1 Introduction

Safer Driving UK Ltd, T/A My Intensive Course will post by second class mail a starter pack containing a, Progress & Timecard. It is the sole responsibility of the student to bring this to each in-car session and retain it for future use, for the joint completion with your course instructor. In addition, the Progress & Timecard are to be phased out in 2025 / 2026 to help with our ambition to reduce our carbon footprint. This includes the introduction of our digital EOL. (End Of Lesson). This will be completed in two stages. Stage one is the introduction of the, EOL submission of completed hours.

18.2 Timecard / Digital EOL:

You and your course instructor must either jointly complete your timecard or digital EOL. Should you not complete either, we are unable to mediate in any discrepancy between you and your course instructor in relation to overall completed hours. You do not need to complete both. However, you must stick to one or the other until your course is complete.

18.3 Progress Card: It is your responsibility to ensure you bring this with you to each in-car session and request this be completed and returned to you at the conclusion of every in-car session.

Terms and Conditions